Advanced Diploma in Computing: Technical Support

The course deals with computer hardware and support techniques wherein candidates develop advanced skills in Networking, Data Communication and Hardware Installation & Maintenance. The course practically helps candidates to develop their skills necessary for the present environment. This qualification reflects current technological developments and IT industry practices, and articulates to a wide range of degree programmes. The course is made up of core and optional units. Each unit has a credit value and it is linked with the number of contact hours per semester required for the study.

Students are required to obtain a minimum of 12 credits for the Advanced Certificate award, 6 of them are core units and 6 are optional units. In the Advanced Diploma award, the students are required to obtain minimum 30 credits, 18 are core units and 12 are optional. A credit value is equivalent to 44 contact hours.

Who does this qualification suit

The SQA Advanced Diploma in Computing: Technical Support is suitable for a wide range of candidates including:

  • school leavers
  • adult returners to education
  • individuals in employment who wish to enhance their career prospects
  • people who wish to start their own business

"This course will cover the knowledge and specialist technical skills needed by those who work in computer system support roles."

Duration and the entry requirements

The course would normally be undertaken on a two-year full-time basis and the academic year comprises 3 semesters. The entrance requirements

  • 1- Higher Education Certificate or other equivalent certificate.
  • Applicants have to take an English language placement test to determine if they will require a foundation programme before joining the diploma programme.

Accreditation of prior learning

Applicants may be considered through the accreditation of prior learning, which may be certificated or experiential. The admissions and registration staff are responsible for determining the grounds on which accreditation is acceptable. All applications are subject to approval of the Ministry of Higher Education. Please check Accreditation of prior learning (APL) entry condition in new student entry requirement page

College Requirement Course

All the students are required to study a College requirement course “Entrepreneurship – Creativity and Innovation course” for 3 Credit Hours during the second year of their academic programme, apart from the programme requirements.

Careers

The potential areas of employment for candidates completing their Advanced Diploma would be: Network Administration in major organisations involving local area networks (LAN) and wide area networks (WAN), Installation and maintenance of Computer Server equipment in private organisations and ministries.

Awarding Body

After the successful completion of the programme requirements, the students will be awarded with the certificates from the Scottish Qualification Authority.

"Education is simply the soul of a society as it passes from one generation to another."
– G.K. Chesterton

Core modules

Computer Systems Fundamentals

Developing Software: Introduction

Professionalism and Ethics in Computing

Team Working in Computing

Troubleshooting Computer Problems

Computing: Graded Unit 1 (Exam)

Network Server Operating Systems

Network Technology and Data Communications

Providing Technical Support to Users

Open Source Operating Systems: Introduction to Command Line Administration

Computing: Technical Support: Graded Unit 2 (Project)

OPTIONAL UNITS

Cloud Computing

Computing: Introduction to Project Management

Multimedia: Developing Multimedia Applications

Computer Hardware: Hardware Installation and Maintenance

Database Design Fundamentals

Software Development: Programming Foundation

Client Operating Systems

Technical Support: Supporting Users Hardware

Technical Support: Supporting Users Software

Building Local Area Network

Security Concepts

Academic Plan

year 1
year 2
Semester 1
  • Computer Systems Fundamentals
  • Developing Software: Introduction
  • Cloud Computing
  • Multimedia: Developing Multimedia Applications
Semester 4
  • Client Operating Systems
  • Providing Technical Support to Users
  • Technical Support: Supporting Users Hardware
  • Technical Support : Supporting Users Software
Semester 2
  • Troubleshooting Computing Problems
  • Professionalism and Ethics in Computing
  • Team Working in Computing
  • Computer Hardware: Hardware Installation and Maintenance
Semester 5
  • Network Server Operating Systems
  • Building Local Area Network
  • Computing : Introduction to Project Management
Semester 3
  • Database Design Fundamentals
  • Computing: Graded Unit 1 (Exam)
  • Open Source Operating Systems: Introduction to Command Line Administration
  • Network Technology and Data Communications
Semester 6
  • Computing: Technical Support: Graded Unit 2 Project)
  • Security Concepts
  • Software Development : Programming Foundation

Key Information

  • Degree type: Advanced Certificate/Diploma in Computing: Technical Support
  • Total Subjects: 30 Modules
  • Duration: (2 Years)
  • Start date: September, December, and March
  • Class Schedule:
    - - Full-time: morning, starting 8am (5 days a week)
    - - Part-time: Afternoon, starting 2:30pm (5 days a week)